Protection that’s fair and easy.

How do I start an insurance policy with Essentials by AAI?

To obtain a quote for Essentials by AAI:

• Call us on 1800 429 598 and follow the prompts.

What is a sum insured?

The sum insured is the most you can claim for your insured items in any one incident.

Your sum insured will be shown on your certificate of insurance.

Warning – if your car is underinsured you may be out of pocket

This policy provides limited cover for your car – a maximum of  $3,000  or  $5,000 (less any deductions) if your car is a total loss, depending on the level of cover you choose. If the market value of your car is higher than the car sum insured on your policy and it is a total loss following an incident, you may suffer a financial loss.

For example, the market value of your car is  $6,000  and you take out CarPlus cover. If you have an accident and your car is a total loss, then the most we’ll pay you is the sum insured ($5,000) less any deductions that may apply. In this example, you could be out of pocket by  $1,000  or more.

What are excesses?

An excess is the amount you pay towards the cost of your claim for each incident covered by your policy. The total excess you are required to pay is determined by the circumstances of your claim.

You might have to pay more than one type of excess. The amount and types of excess are shown on your certificate of insurance or in the PDS.

If you cannot pay your excesses in full you may either:

• access our financial hardship process to apply to pay the excesses in instalments if agreed to by us; or
• agree to have the excess(es) deducted from the amount we pay you for your claim (if any).

Please let our staff know and they will send you information about our financial hardship process.

The standard excess will not apply to the first  2  claims on your policy (e.g. this could be  1  contents claim and  1  car claim if you have both contents and car cover or  2  claims under either your contents or car cover), you make in any one period of insurance, for each level of cover you have purchased.

If you make  3  or more claims on your policy (e.g. this could be  2  contents claims and  1  car claim if you have both contents and car cover or  3 claims under either your contents or car cover) in any one period of insurance the standard excess will apply, unless your policy states that no excess applies to your claim.

How do I make a claim?

We offer a hassle free claims service. Simply contact us as soon as possible by calling 1800 429 598.

If you delay reporting your claim, we may not pay for any additional loss, damage or liability caused by your delay. When you contact us, provide the details of what has happened (e.g. storm damage or a list of stolen items). For electrical items, please have details about the make and model handy.

How do I make a payment?

We have convenient payment options to suit everyone:

• By phone
• BPAY
• Pay by the month – monthly payments can be charged to your credit card or deducted from your cheque/savings account
• Fortnightly – fortnightly payments can be charged to your credit card or deducted from your cheque/savings account or via your Centrelink payment

What excesses apply to me?

Your certificate of insurance will show the types of excess that you might have to pay if you make a claim. Depending on the circumstances, you might have to pay more than one type of excess when you claim. There are five different types of excess:

• Standard excess
• Age excess (car cover only)
• Inexperienced driver excess (car cover only)
• Unlisted driver excess (car cover only)
• Windscreen and window glass excess (car cover only)

For more information about these excess types please read the PDS.

Please note for Essentials by AAI, The standard excess will not apply to the first 2 claims on your policy (e.g. this could be 1 contents claim and 1 car claim if you have both contents and car cover or 2 claims under either your contents or car cover), you make in any one period of insurance, for each level of cover you have purchased.

Can I select a non-binary gender for my insurance policy?

Supporting our gender diverse community.

We’re committed to ensuring our products and services reflect the diversity of our community.

We’re reviewing our systems as they currently only request Male and Female. If you don’t identify as Male or Female and you would like for us to acknowledge your correct gender and ensure you are included in future system changes, please call us on 1800 429 598.